I had expected that the training and onboarding process would be more guided and structured, with st

I had expected that the training and onboarding process would be more guided and structured, with st

I had expected that the training and onboarding process would be more guided and structured, with step-by-step instructions and clearer support availability. However, much of it felt like I had to figure things out for myself, particularly when it came to setting up the calling tools and dialing system. The initial documentation was helpful but not comprehensive, so I spent a lot of time experimenting to understand how to best use the database feature in sync with the software. While the automatic updates did come through without issue, there was little explanation on how the changes might affect my workflows. I did reach out to telephonic support a few times, but responses were sometimes delayed and not always detailed enough for my level of understanding. On signing up and handling payment, the process was smoother, with straightforward invoicing, which balanced my experience somewhat. What surprised me the most was the level of autonomy expected during onboarding — while I appreciate learning by exploring, I also would have preferred more structured training and less ambiguity. Despite these frustrations, I can see potential benefits from the software once fully up to speed, but getting there required quite a bit of effort on my part.