What surprised me was how it didn't meet expectations
I had been using another remote workflow software before trying the WFHI product, expecting something similar or better. Starting with the onboarding flow, I found it less intuitive than what I was used to. The software access often felt slower, and the calling tool's dialer was glitchy during my attempts to make calls, sometimes hanging without explanation. While the database feature was okay and did allow me to keep contacts in one place, it wasn't as flexible or user-friendly as I had hoped. Automatic updates happened frequently but seemed to introduce new bugs rather than fix things. Onboarding took longer than I expected, with telephonic support available but not always responsive quickly. The sign-up and payment process were straightforward, which was one positive thing I can say. Overall, I found the experience underwhelming compared to what I had used before, especially regarding software stability and ease of use, and it felt like it was missing polish in several key areas.