What surprised me was how independent I was with payments
When I first signed up and started using the billing and payments part of the software, I thought I’d find it complicated and needing lots of hand-holding. But actually, I was surprised to find that the process was mostly straightforward, though I did have to figure some things out on my own. The invoicing system generated accurate bills every month without any issues, which was a relief. However, there was no elaborate guide for payment options or steps, so I was a little on my own initially to understand how to navigate the payment portal. Thankfully, it’s intuitive enough that I didn’t feel stuck. I found the recurring payment setup worked well day to day, and the system automatically updated the invoice totals if I changed any subscription options. What I appreciated most was that there was no unexpected hassle during the billing cycle, unlike some other software where you have to constantly check for errors. Telephonic support was available, but I didn't need to use it for payments. Overall, the software covered my basic billing needs without fuss, and the independence in dealing with payments turned out better than I expected, which was a good surprise.