What surprised me was how attentive telephonic support was
I was initially worried that support hours would be rigid and not fit well with my working schedule. However, I found that telephonic support was surprisingly accommodating throughout the onboarding phase. Early on, when I had a few questions regarding the dialer configuration, I called during my off-hours and was still able to reach a helpful support agent promptly. The support team guided me patiently through setting up the database for my contacts, making sure I understood how updates would work automatically. This was a positive surprise because I expected delays or callback routines given the remote nature of the service. The invoicing and payment process were streamlined, so billing questions required minimal communication. One reservation I have is about the chat support interface – sometimes replies were slower compared to phone calls, so I ended up relying on voice support. Overall, the support communication really exceeded expectations especially when combined with the straightforward onboarding and training materials. The experience felt seamless and accommodated my different working hours better than anticipated.