What surprised me most was the order of steps in support
Calling WFHI support for help was surprisingly a mixed bag, which shaped my understanding of how they structure their telephonic communication. Initially, I anticipated a straightforward start where they would understand my issue and offer a clear solution quickly. Instead, they began with procedural questions that felt unnecessary and delayed the real assistance. It made me wonder about their decision process in the call sequence. On the positive side, once they progressed to actual troubleshooting, the guidance was helpful and detailed enough to resolve my problem efficiently. The support team also kept me informed about software updates that potentially affected my workflow, which I found useful. As for the internal software, the automatic updates worked quietly in the background without obstructing my calls or database use. I appreciate that the prioritization and follow-up they promised did happen, though the initial approach could be more user-centric. So overall, support was encouraging but with room for orderly improvement.