What surprised me most was the difference in follow-up support
Reflecting on my experience with WFHI support a while after I first signed up, I find myself struck by a few contrasts compared to previous platforms I've used. Initially, the telephonic support seemed quite prompt, and the staff were courteous and patient when guiding me through the setup. However, unlike other services where follow-up communication was regular and proactive, I noticed WFHI's support was sometimes slow to check back in after an issue was reported. This left me having to initiate contact more often than I expected. On the positive side, the knowledge shared during training sessions was quite thorough, particularly on how to operate the calling tools and database features, which did feel comprehensive. The invoicing and payment process was straightforward, which I appreciated, though clarity on certain billing terms could have been better. Overall, I realize that while the software itself performed reliably and the initial training was solid, the ongoing communication felt less consistent compared to my past experiences with similar services. This was what surprised me most since it wasn't immediately obvious during the onboarding. In summary, there were definite strengths in the usability and initial help provided, but the support experience over time left something to be desired, making my impression of WFHI somewhat mixed.