What surprised me most was how unclear everything was
I thought the software would be straightforward to use, but the onboarding process was confusing from start to finish. The access setup instructions felt incomplete and I struggled to find clear explanations of how to actually get started. Even weeks later, I still didn't fully understand how to navigate the dashboard or use the calling tools properly. It was surprising given the promises that seemed to be made upfront. I found myself repeatedly contacting support only to get vague or delayed responses. The automatic updates sometimes changed things without clear notice, which added to the frustration. I was hoping the training materials would clarify things but they seemed too generic or rushed. Looking back, I realize I should have expected more hands-on guidance. The payment and billing side worked okay, but without mastering the software access side I couldn’t really benefit from anything. I was expecting more clarity and ease than what I experienced.