What surprised me most was how ordered the whole support flow was
I wasn’t sure what to expect initially from the support and communication part of the product, so I approached it cautiously. To my surprise, the entire process of getting help and having queries answered happened in a reasonably clear sequence. From signing up, through the onboarding training, to using the calling tools and even getting invoices, things were logical and not as chaotic as I feared. I did wonder if some steps might be skipped or jumbled, but that wasn’t the case. Sometimes I got a bit hesitant about whether I should call or email for assistance, but the telephonic support was straightforward when I did reach out. Those automatic updates didn’t disrupt my workflow much either. The only thing I found slightly uncertain was knowing exactly when the next step would come, since the timing wasn’t always signposted clearly enough for me. However, the whole arrangement felt very thoughtful in its order, which was a pleasant surprise considering how complicated remote workflow software can sometimes feel.