What surprised me about your training vs. my expectations
When I first signed up, I expected the training and onboarding to closely mirror other remote workflow tools I've used before, but I found some unexpected differences. You structured the onboarding flow with clear modules and checkpoints, which I appreciated, but some of the concepts around your database integration and dialer functionality felt less intuitive than I anticipated. I was surprised by the amount of initial setup required and how some training videos assumed prior knowledge that I didn’t have. This made parts of the training a bit frustrating as I had to backtrack or look for additional online resources. On the other hand, your automatic updates and call tools performed exactly as explained, simplifying my daily tasks during the week. The telephonic support was polite but somewhat slow to respond to some of my questions during onboarding, which slowed me down. In the end, the training covered the essentials, but the gap between my expectations and actual experience showed in some of the technical clarifications I needed. I hope you adjust future trainings to accommodate new users a bit more carefully to avoid similar surprises.