What surprised me about WFHI support
I contacted WFHI support recently to resolve an issue with the dialer feature not syncing correctly with the database. To my surprise, their response was prompt and the telephone support agent was quite thorough in understanding the problem. They guided me through a series of troubleshooting steps which I found very helpful. Despite the issue being a bit complex, I was impressed that the support team stayed engaged and didn't rush the call. Also, the automatic updates didn't interfere with our workflow, which was appreciated. While I hope I won’t need to call support often, it’s reassuring to know that they provide such attentive assistance when required. The invoicing and payment process through the portal was seamless and clearly explained, making the initial setup smoother than expected. Overall, their support and communication were better than I anticipated at the outset. I find this positive experience encouraging for future use of their products and services.