What surprised me about the sign-up and sales process
I wasn’t expecting the sales and pre-purchase process to require so much back-and-forth, which was a bit surprising at first. The initial sign-up felt pretty standard and smooth, but when it came to setting up invoicing and payment details, I realized how much time those few steps took. There were some confusing bits about recurring payments and what sort of support they’d provide afterward. The software setup itself had a clear one-off phase - getting the database in place, dialing tools configured - but I wasn’t quite sure how much ongoing maintenance and updating would be involved, which made me hesitate. The automatic updates and interface tweaks seemed to happen without much notice, so I think that part caught me off guard. Overall, while some things went well like receiving invoices promptly and clear payment confirmations, other parts like understanding the longer-term support felt vague. If you’re expecting a straightforward, “Set it and forget it” type of experience, this isn’t quite it. But if you’re willing to engage regularly with the system and the team, it’s manageable.