What surprised me about the sales process
Honestly, the sales and pre-purchase experience was not quite what I expected. I thought I’d get a clearer idea of the software features and training specifics early on, but it felt like I had to ask repeatedly which was frustrating. The demos were fine but not as detailed as I hoped. Integrations and how the dialer works in practice weren’t fully explained until later, which caught me off guard. The sign-up process was okay, and the invoicing came through as promised at least. But because of the uncertainties, I reckon I will need assistance again for any future purchase to avoid these surprises. Support is accessible, so at least there is that. I’m tired of repeating these points to different agents now so if I do decide to return, I hope there’s a clearer upfront explanation next time.