what surprised me about support communication
I honestly expected stronger support from you guys when I started using the WFHI software. It's a big responsibility to take on new software, and I thought everything would be more intuitive. But there were multiple instances where I had to figure out a good chunk of it by myself. The documentation was okay, but it didn’t always cover the areas I stumbled on. It felt like I was missing some guidance right when I needed it. One feature that worked well was the telephonic support, but even that wasn't always prompt or super helpful when I called with queries. I really had to troubleshoot many aspects of the software myself as opposed to relying on your team for clarity or assistance. I did appreciate the one-click access to certain features, which was nice, but honestly, I expected a smoother onboarding experience with more direct communication and clearer explanations from your end. It surprised me how navigating this software had so many bumps that could have been avoided with better support. Overall, I think there's room for improvement in the communication area.