what should have been easy was way too frustrating
I expected that signing up and accessing the software would be smooth, but honestly it was a disappointing ordeal. When things went wrong with login and using the dialer, I hoped support would step in quickly to fix it, but instead the responses were slow and unhelpful compared to other services I've used. It felt like every little error demanded repeated back-and-forth calls and emails without a clear resolution. Automatic updates didn't seem to fix many issues either and sometimes made navigation more confusing. As for the database tools, I expected a straightforward interface but found it clunky and hard to navigate, which only added to my frustration. I really hoped the onboarding and training would have been more responsive and clear, but that wasn’t the case. All in all, the effort I had to put in far exceeded what I anticipated for setting up and using this software effectively.