What’s missing when things don’t go right?
I’ve been through training and onboarding multiple times now with similar software, and WFHI’s approach did work but there were times it fell short. When I made errors or encountered glitches, there just wasn’t enough real-time help. The support was decent but sometimes felt like it lacked urgency on correcting issues quickly. The training covered general use cases well but didn’t prepare me enough for handling unexpected problems. That database integration worked fine when things were smooth but became frustrating whenever the dialer froze or had hiccups. Sign-up and invoicing were straightforward though, I can give them credit there. In all honesty, it worked okay but I found the lack of quick fixes for problems disappointing and that’s what’s missing the most.