What’s missing in the support labels and wording
I initially expected the support system to be straightforward and user-friendly, but the labeling confused me. The language used in menus and prompts felt inconsistent with typical software terminology I’m familiar with, which slowed me down. It seemed like they aimed for clarity, but the phrasing wasn’t intuitive, and I often had to guess what certain buttons meant. On one hand, the help options were clearly available, but on the other hand, the lack of standard wording caused avoidable frustration. Compared to other platforms, I missed having familiar terms which help you navigate quickly without referring to guides constantly. It really would have helped if they had taken more care in the wording so it aligned better with common remote workflow software. Support was fine once you got someone on the phone, but the initial labels could have been clearer to make that easier to trigger.