What really was missing from onboarding
Honestly, I tried to get the training and onboarding sorted with WFHI but it felt like everything that could go wrong, did. I was stuck trying to use the dialer feature and kept getting errors that no one seemed to anticipate in the training videos. When I reached out to support, they were polite but it took way too long to get any guidance. I was hoping the automatic updates would fix some bugs but the software didn’t improve during my week of use. The process for signing up was straightforward, yet that initial pain made me doubt how much the training prepared me for real issues. It felt more like a checklist of steps than real help for someone who isn’t tech-savvy. The database feature was confusing to set up on my own without clear instructions or backup. I get that problems happen during onboarding, but the lack of quick resolution or proactive advice made me frustrated enough to consider giving up after just a few days. It’s like the whole flow missed the point for people who aren’t already experts in remote workflows or CRM software.