What really took me by surprise was the actual onboarding time
To be honest, I expected the onboarding process here to be a bit quicker than it was. I mean, once I signed up and got access to the training portal, I thought I’d be fully up to speed fast. But it turned out that the initial setup and going through the training modules took longer than I assumed. I went through the introduction sessions, which were okay, but figuring out how to best use the calling tools and the dialer also added some time. The database feature was something I had to get comfortable with, and integrating it into my workflow wasn't exactly immediate either. Still, I appreciate how the automatic updates helped streamline my access with less hassle than some other tools I’ve used before. The telephonic support was helpful when I called in with questions, though sometimes the wait felt a bit long. Overall, it took more patience and effort than I’d expected just to get fully comfortable, but it was manageable. I guess I was just surprised that there wasn’t a faster way to get going with everything straight off the bat.