What really surprised me was the patience and efficiency of support
I had a hiccup during the training sessions when the calling tools failed to register some inputs correctly. Initially, I thought it would be a struggle to get assistance, but the support team surprised me by how quickly they responded and how calmly they handled my repeated calls. They didn’t just give scripted answers; they listened and guided me gently through each step to troubleshoot the dialer and database features. The automatic updates continued quietly in the background, and they even followed up later to ensure everything was running well. Although the software itself had some quirks that slowed me down sometimes, the communication and willingness of the support staff to help iron out problems made all the difference in how I felt about the experience. Their availability over the phone and priority assistance made me feel valued as a customer even when things went wrong. Signing up and invoicing went smoothly, which was another relief amid the small technical challenges. This level of support is what I did not expect and now appreciate a lot, especially given the complexity of remote workflow software. Overall, while there were issues, the way they handled them was what stood out the most to me.