What really surprised me was the onboarding delay
I was pretty surprised at how long it took to get moving after signing up. At first, everything seemed straightforward, but then the process kind of stalled once I reached the part where I had to set up my database and familiarize myself with the calling tools. The training materials were available, but I found myself waiting around longer than I expected before I got full access to the dialer and automatic updates kicked in. It wasn't clear why things dragged on since the signup itself was smooth. I guess I expected the software to be more plug-and-play. On the plus side, once I got everything set up, the telephonic support was decent enough, giving some help but mostly after a delay. Overall, the waiting period really caught me off guard, and that left me feeling unsure whether this was the right fit for me going forward.