What really surprised me was the lack of clarity
Reflecting back on my experience with the training and onboarding, what surprised me the most was how unclear some explanations were. At first, I expected that everything would be carefully walked through as promised, but I ended up feeling more confused about how exactly to use the dialer tool. The training materials themselves seemed vague on how the database should integrate with the calling workflow. Even though I went through multiple sessions, the connection between each step wasn’t made clear enough for me to feel confident. Over time, I noticed I had to rely heavily on trial and error to even get the software working as intended. Telephonic support was not as helpful as I anticipated, and sometimes I was kept waiting to get answers. Overall, I hoped the onboarding would give me a better grasp of the system. Instead, it left me pretty frustrated when I thought the process would be more straightforward and well-explained for someone new.