What really surprised me was how poor the pre-purchase support was
I started off with high hopes for WFHI’s software and training but had to conclude it wasn’t working out for me. The sales process promised clear guidance and an easy sign-up experience, but what actually happened was disappointing. Right at the beginning, the invoicing and payment instructions weren’t clear, leading to delays. When I tried to access the calling tools and the dialer, the software was confusing and poorly explained. I repeatedly sought telephonic support but found the responses unhelpful and slow to address the problems I faced. Automatic updates didn’t seem to improve the experience, and the database feature didn’t sync well with my existing systems. The training promised easy onboarding, but it felt rushed and left many gaps in knowledge. Overall, what surprised me most was how little actual support I got before purchase given the cost and promises, making it feel like I was left to figure out all the software complications on my own. I’m frustrated that it didn’t meet even basic expectations for a remote workflow solution.