What really stood out in the onboarding was the support's promptness
I have to admit, I was a bit hesitant at the start because remote workflow software can be a bit daunting, but what genuinely caught my attention was how quickly and effectively the people behind the training responded whenever I reached out. It didn’t feel like I was just another user going through the motions but like they genuinely wanted to help me understand. This responsiveness was especially helpful when dealing with the calling tools and database setup where I had several questions. Although I still felt a little uncertain about some of the features, the fact that answers came fast reassured me. Also, the automatic updates meant I didn’t need to worry about manually checking for improvements. The invoicing and payment process was clear enough once you got to it. So overall, if there was one thing I would highlight, it has to be that human element in training and support that made this feel less intimidating than expected.