what really caught me off guard was the support timing
When I first needed help, I figured the telephonic support would be available whenever I was working since they advertise 24/7 assistance. But I called late in the evening after trying some setup steps and was surprised to find the lines were down – completely unreachable. It felt like they weren’t aligned with the hours I actually work, which is mostly evenings. Later times I tried email support I got some answers, but there was a delay and it wasn’t very detailed, leaving some things unclear. During that time, the software was acting weird with the database syncing and I really needed quick fixes. I guess the billing and invoicing side went relatively well, but on the support front it was a letdown. I now feel if I had relied fully on their phone help during my hours, things would have been much harder for me to manage overall.