What it lacked compared to my old system
I have used similar remote workflow tools before and expected a more seamless sales and pre-purchase experience with this one. While the platform offered fairly straightforward sign-up and invoicing processes, some aspects felt lacking when compared to what I was familiar with. The initial explanation of the product's capabilities was sufficient, but I found the documentation somewhat incomplete regarding certain features of the dialer and calling tools. Unlike my previous software, this platform’s database integration seemed less intuitive, requiring additional manual configuration that slowed down my onboarding. On the positive side, the invoicing system was clear and automated updates helped in reducing downtime. However, I believe the pre-purchase support could have been more proactive, providing clearer guidance tailored to my specific use case. Although I could eventually set up what I needed, I had to rely on telephonic support which took longer than expected to resolve my queries. Overall, it functioned adequately but lacked some polish and ease of use I previously experienced.