What I wish you had explained better
You provided a solid platform, but I found myself figuring out quite a bit on my own during the sales process. Even though there was software and some training, the initial sign-up and setting up of the database weren’t as guided as I expected. The invoicing system was straightforward, but I had to spend extra time understanding how the automatic updates worked alongside my workflow. Your telephonic support was available but didn't cover some of my specific questions about using the dialer effectively. I think a clearer onboarding path or some additional pre-purchase resources would have saved time and made the experience smoother. Overall, your software offers good functionality, but I needed more help upfront to get the most out of it quickly.