What I Wish Had Been Included
I've been through the sign-up and setup process with WFHI quite a few times now, so I know what’s generally involved. While the software and initial onboarding are straightforward enough, the pre-purchase steps didn't cover all the questions I had—especially concerning integration quirks I was worried about. It feels like they assume you’re familiar with certain parts, but there’s not always enough clear guidance for folks who might need it. When I signed up, the invoicing was clean and the payment went through without hassle, but for next time, I'd prefer more comprehensive help, especially with the dialer and database setup aspects. I’ve called their support before and it was generally okay, but I often found myself having to repeat my whole situation because specific assistance wasn’t always immediately available. The automatic updates work quietly in the background, so that’s neat, but some heads-up about changes would be appreciated. Overall, I wouldn’t say no to reaching out for help again, though I hope some added detail is provided by then. It's just that the experience felt a bit lacking in some areas that I had to figure out on my own again this time.