what i thought vs what i got was a letdown
I honestly expected a smooth process to find exactly what I needed from WFHI before buying their software and training, especially since they promote this for remote workflows. But navigating their sign-up and onboarding materials was surprisingly difficult. I kept getting stuck trying to locate specific features like their database setup or how the calling tools were meant to operate daily. It seemed like every step I tried to get clarity on in the training was either missing or only half explained, and when I attempted to contact support, the responses were slower than I had hoped. The invoicing and payment details were also not straightforward, which made me doubt if I had understood the terms properly. I had pictured a clear path from sign-up through to actually using the dialer and updates, but the reality felt much more confusing and frustrating compared to my expectations.