What I thought versus what I got in pre-purchase process
Before buying, I expected the sales and pre-purchase experience to be highly guided and straightforward, possibly with a lot of hand-holding. However, in reality, much of the information was left for me to explore on my own. There were some basic outlines given, but I had to figure out quite a bit myself to understand the full scope of the software and services. The sign-up process was clear and well-organized, and the invoicing arrived promptly without issues. Nevertheless, details on how the training would unfold were vague initially, requiring me to actively seek clarification. There was no pressure in the sales process, but I did notice a gap between what I expected from a walkthrough and what was actually provided, meaning I needed to invest time reading FAQs and emails to piece things together. Despite this, I found the resources available online fairly helpful once I spent time with them. Overall, what I got was a reasonable balance between independent research and some support, not quite the fully guided experience I had assumed, but not a lack of help either. This experience meant I had to be proactive and patient. So, while expectations were more for a detailed and continuous guided experience, the actual scenario was a bit more self-directed with some support on request, which worked but was different from what I imagined initially.