what i really thought was missing in support
When something did go wrong, I found the telephonic support quite helpful but what was missing was a quick follow-up system. I mean, they sorted out my issue over the call, no doubt, but I had to call back a couple of times just to make sure the fix actually landed properly in the software after the update. In a remote workflow setup, this back and forth kinda slows things down more than you'd expect. Also, the communication could have been a bit more proactive. Automatic updates did come through as promised, but no heads-up or notes on changes, so a few features looked different initially which threw me off for a bit. The dialer worked fine throughout my workweek, and the database feature actually fit well with my style. Sign-up was smooth, invoicing clear and it was easy enough to get payments done. Overall, support was good when reached but it lacked a bit in the thoroughness I wanted. Just felt like they could do better with a more hands-on approach after solving problems rather than leaving the follow-up entirely on the user.