What I needed was clearer guidance, not vague talk
I felt really frustrated with the support because nothing was clearly explained. When I called for help, the person on the line gave vague answers without addressing my main problems. The instructions about using the dialer and managing the database felt incomplete, which left me confused throughout. I expected to get precise and direct guidance on the software setup but instead I had to spend hours trying to figure things out myself. There was no step-by-step explanation or troubleshooting help that made sense to me over the phone. It felt as if the support team was just reading from a manual without really understanding my needs. Because of this, I became more stuck rather than moving forward. I really missed having someone walk me through the process and clarify the updates as they happened. Overall, the support calls just added to my frustration instead of reducing it, and it’s clear that clearer communication and helpful explanations are missing from this experience.