What I felt was missing in pre-purchase guidance
When I first explored the WFHI offerings, I found the sales and pre-purchase information to be somewhat helpful but not complete. The sign-up and invoicing parts went smoothly, which was a relief, but I did notice that some details about using the database efficiently were missing. I might need assistance again the next time I engage with their software because some of the features aren't intuitive on initial look. The automatic updates promise sounds great but I was unsure how they would integrate with my ongoing work. Despite these, the training materials did clarify many points and the telephonic support was available when I reached out, although I would have preferred quicker responses. On balance, it’s positive enough to consider staying with WFHI for future needs. I just hope the next onboarding is a bit more comprehensive to avoid needing as much help as I did this time. The whole experience was fine but left me wondering if the process could be streamlined to reduce confusion.