What I Expected vs. What I Got: Some Clarity Issues
When I first looked into WFHI’s product, I expected the sales and sign-up process to make the whole deal clear upfront. I went through the explanations during the pre-purchase phase, and while some things were well detailed, I found myself going in circles about how the training sessions would actually prepare me for using the database feature alongside the dialer effectively. The initial pitch promised a seamless integration, but during the onboarding, I realized some parts were glossed over, making me unsure about the automatic updates timing and their impact. On the positive side, their telephonic support clarified quite a bit, though it took a few calls to get there. The invoicing process was easy enough, which I appreciated since that could’ve gotten complicated. Reflecting back, I wish the entire package had been outlined more cohesively upfront because I found myself pausing often to check if I was using the software correctly or missing something essential from the training.