What I expected vs what I got — once again
I honestly felt like I’ve been through this sales process enough times to know what to expect. The onboarding was pretty straightforward, and the software features matched the initial overview. I appreciate the clarity of the invoicing steps, too — no surprises there, which made everything smoother than usual. What left me a bit tired though was the repetitive explanations I had to give when calling for support. It’s as if they didn’t quite remember my previous queries, which slowed things down a bit. Though overall, I’m fine with getting help again when needed, even if it means retracing my steps every time. The automatic updates ran fairly smoothly and didn't disrupt the workflow much, so that's a relief. Still, a slightly more personalized hand-holding during the first call would make the entire experience less exhausting for repeat users like me. In all, the system delivered on most points but left me just a little wary about ongoing support consistency.