What I expected vs what I got: mostly good, some misses
Before starting, I expected the training and onboarding to be very straightforward, with clear, simple explanations that matched the documentation. In practice, the structure was good and much of the content aligned with my expectations. The sessions were paced decently, and the step-by-step guidance on using the dialer and database features was helpful. However, I found some differences worth noting: the initial sign-up and payment process took more time than I expected, and at times the invoicing flow felt less clear than I had hoped. Also, while automatic updates worked smoothly, I anticipated more detailed information about what changed with each update, but that wasn’t always provided upfront. On the positive side, telephonic support was responsive and patient, which helped bridge gaps when the training did not cover everything deeply. So, what I got overall matched most of my expectations, especially in terms of software functionality and support quality. The downsides were primarily around a lack of thoroughness in communicating payment and update details. These contrasts gave me a balanced view of your onboarding experience.