When I first signed up for the software, I thought there would be more hand-holding during the onboa

When I first signed up for the software, I thought there would be more hand-holding during the onboa

When I first signed up for the software, I thought there would be more hand-holding during the onboarding, especially with the telephonic support. But it turned out I had to figure out quite a bit on my own, which was a bit unexpected. The help I got over calls was good, but limited to specific issues rather than guiding me through the entire setup. For example, setting up the dialer and integrating it with the database took some trial and error without much direct walkthrough. On the plus side, the automatic updates rolled out smoothly without disrupting my workflow, which I appreciated. I also found the invoicing and payment process to be straightforward, so no problems there. Overall, the software itself is solid and the training materials are helpful, but I think the onboarding support could be more proactive. Having some live sessions or more detailed guidance initially would've saved me a few hours. Still, once I settled in, everything worked well and the priority assistance is responsive when I do reach out. So yeah, good value, just could use a bit more handholding early on.