What I expected versus what I got during sign-up
Before signing up, I had a clear idea of what WFHI's sales and pre-purchase process would entail based on the website and the descriptions provided. I expected a straightforward, digital onboarding that explained the key service features and costs. After going through the actual process, I found that most of these expectations were met. The sign-up was indeed digital, and the invoicing was generated promptly after payment. The training material was accessible as promised, and the software tools activated on schedule. However, I did find that some of the explanations during the pre-purchase phase could have been clearer, particularly regarding the available database features and their compatibility with certain workflows. While I know these details were available, I had to explore the dashboard more on my own after signing up to fully understand them. Despite this slight gap, I felt the whole purchasing experience was well structured and mostly aligned with what I had anticipated.