What I Expected versus What Actually Came

What I Expected versus What Actually Came

I thought the sales and pre-purchase process would give a clear walkthrough of the software features, and to some extent it did. The basic demos matched my expectations well enough, especially regarding the dialer and database integration, which appeared as promised. However, the onboarding flow was less intuitive than I anticipated given the materials provided. Certain labels and sections didn’t align well with the initial descriptions, causing some confusion. It wasn’t a complete miss but a mixed experience where the functionality was solid, yet the presentation and step-by-step guidance could have been smoother. Overall, it partly met what I expected before deciding to buy.