What I expected, but wished for more clarity
Before buying, I expected basic information on setup and the kind of support available. The signup moment was particularly clear—they explained the invoicing and payment process smoothly, so I didn’t feel lost at that point. Later, using the database and calling features mostly matched what I anticipated from demos and descriptions, which was reassuring. However, one thing missing was more detailed communication about how automatic updates might affect ongoing use. That left me guessing occasionally, especially since the training wasn’t always crystal clear on that aspect. So while the overall experience aligned with my expectations, I wish there’d been a clearer explanation regarding updates and ongoing adaptations.