What I Expected and What Actually Happened with Setup Support
At first, I assumed that the initial setup of the WFHI software would be a one-time event, after which support would be minimal. However, the reality was quite different, though in a positive way. The onboarding process required ongoing communication and adjustments over the first few weeks, with telephonic support proactively offering assistance beyond the initial setup. This level of engagement helped clarify some nuances about the dialer and database features, which were essential to my workflow. I appreciated that the updates to the software were automatic, sparing me the hassle of manual installations. The invoicing and payment steps were straightforward, with clear guidance through the portal. Overall, the balance between a one-off setup and continued support was better than I had anticipated. While I was prepared for a quick, perhaps hands-off introduction, the hands-on approach during the early days made the adjustment smoother and less frustrating than expected. The continuous dialog with support staff over the phone made me feel confident in using the training modules and calling tools effectively. This experience made the entire setup feel like a collaboration rather than a simple transaction.