What I Didn't Expect During Onboarding Went Wrong
I thought the training and onboarding would be straightforward enough, but honestly, it caught me off guard how often issues popped up when things went wrong. The process didn’t seem prepared for errors or setbacks, and the support was slow to respond. I had to spend quite a bit of time figuring out workarounds myself, which was frustrating given the promise of guided training. There was one thing I could give them credit for though – the training material itself was clear when it worked without problems. Still, the unexpected delays and confusion really dragged the experience down in my view. I keep wondering why they didn’t have a smoother recovery plan for common hiccups that most users will probably face during onboarding. It felt like I was explaining these problems repeatedly to different contacts, which was tiring. Overall, I wouldn’t say the onboarding completely failed, but it was certainly not the smooth process I expected.