What caught me off guard when things didn’t go smoothly
I was really curious about how support would handle issues when the dialer wasn’t working properly during some calls I tried to make. On the one hand, they were polite on the phone and took time to listen, which I appreciated. It felt reassuring that I could get someone directly. On the other hand, it took longer than I hoped to fix the root of the problem, and in that time, I lost some momentum on the tasks I was trying to complete. That balance between warmth and efficiency is tricky. I also found the training sessions useful in some ways, especially the parts covering the database feature, but some modules were a bit too rushed for my taste. I guess the thing that surprised me was how well they handled my initial requests, then how slow improvements came when the problem was a bit more complicated. The invoicing was straightforward, which was a relief, though I would say the payment process could be a little smoother in terms of options available. Overall, I feel the support team genuinely cares but could be a bit quicker when things aren’t straightforward. So it’s a mixed experience, with good intentions and some delays.