What caught me off guard during the whole sales process
Reflecting back on my experience with the sales and onboarding process, I was surprised by how much I had to figure out on my own before signing up. The documentation and sales materials seemed comprehensive at first, yet I found myself searching extensively for answers about the software features and invoicing procedure that weren’t fully covered. The onboarding videos helped but only after I had stumbled over some unclear steps in the initial setup. While it was valuable that the training guided me through the basic running of the dialer and database updates, I still wished there had been more direct support during those early stages. The sign-up and payment system was straightforward but again required me to navigate some less intuitive parts of the workflow. Overall, I’m glad I persisted — the software now feels manageable — but I do think the pre-purchase support and info could be more upfront about these gaps.