What caught me off guard about the support
I was honestly surprised by how much of the setup and troubleshooting I had to manage on my own. I expected telephonic support to be more hand-holding, but most of the time I was left to figure things out myself after initial explanations. While the automated updates seemed fine and the software wasn’t always glitchy, the communication about these updates was minimal, so I often didn’t know what changed or if I needed to do anything on my end. I thought the onboarding process might cover more steps in detail, but it felt a bit rushed and required me to revisit training materials multiple times to understand workflow integration. The database feature is okay, but I struggled to fully integrate it without additional guidance. Calling tools seemed reliable enough, though I wish the dialer had clearer instructions. Overall, the support and communication side lacked the proactive guidance I was hoping for, which made things a bit tougher than anticipated.