WFHI support compared unsatisfactorily with my past tools
Having used several remote workflow platforms before, I had certain expectations from WFHI’s support and communication that, unfortunately, weren’t fully met. While the initial onboarding and sign-up were decent enough, the telephonic support left me unsure. From what I’ve seen previously, a support team should be more proactive and quicker on resolutions. Here, I found myself waiting longer than I expected for guidance, and often needed to repeat explanations of the same issues multiple times. It felt like the team struggled to keep pace with my queries and didn’t provide the depth of technical help I needed, especially when I was integrating the dialer with my existing databases. Automatic updates were regular but sometimes introduced minor bugs that I had to report and wait to be addressed. The training materials were okay, but lacked some clarity compared to what I’ve experienced before. Overall, I’m left with a feeling that WFHI support is not yet at the level I had gotten used to elsewhere. So, simply put, the verdict is that their communication and assistance needs considerable improvement if they want to compete with other platforms.