WFHI onboarding is good enough, just needs extra patience
Talking about the WFHI training, I’d say it’s pretty solid compared to what I’ve used before but it’s not perfect. The software interface is cleaner and more modern than some older systems I tried. They have a good mix of video training and written explanations which helps depending on what you prefer. However, it does require a bit of patience because some of the concepts, especially around database integration and dialer setup, aren't immediately intuitive. I did have to rewatch a few parts and call support once or twice to get a better grasp. The support team was helpful and patient, which made a difference. Overall, if I were explaining to a friend, I’d say it’s worth the effort but expect to put in some extra time to really understand the workflows. Once you get through onboarding though, the software handles the calling and database features well and automatic updates keep it up to date without hassle. So it’s a decent package, just a bit more demanding than some simpler tools out there.