Went through onboarding but labels didn’t clearly match functionalities
During the training and onboarding, I noticed that although the process was laid out step-by-step, some of the wording and labels used in the software did not make immediate sense. For instance, options in the dashboard had titles which I thought indicated one function, but actually performed another. This mismatch meant I had to spend additional time experimenting to understand what each control did. The training materials also used terminology that was sometimes inconsistent with the labels seen in the software interface. While I managed to complete the process, it was slower than it might have been if labelling had been clearer. On the positive side, the sign-up and payment steps were straightforward, and invoices were issued without problem. However, the outcome was that the user experience felt more like trial and error rather than guided learning. Hence, although I could use the software eventually, the unclear naming conventions affected my confidence and initial speed of adoption.