Well-structured onboarding but could have used more hands-on examples
I found the training and onboarding quite informative overall, but there were some aspects that could have been clearer. The initial setup instructions were very well presented and easy to follow, which helped me get started with the software smoothly. They explained the database integration and the dialer functionality in detail, walking through each step carefully. However, when it came to advanced calling tool features, the training felt a bit rushed and lacked practical examples to illustrate how to use them during a typical workflow. The automatic updates feature was briefly mentioned, but I would have appreciated more specific guidance on how it impacts ongoing use. My experience was mostly positive, especially during the first stages of onboarding where clarity was high. Still, I felt some of the session could be improved by including more hands-on demonstrations or recorded scenarios with real-life usage. This would have made it easier to understand the potential challenges and solutions. The telephonic support during onboarding was responsive, which helped resolve a couple of technical questions quickly. In summary, the training met my needs well but I think adding some more applied examples would cover all bases better. So while I'm satisfied and would recommend it, a bit more detail in certain areas would be great for first-time users.