Well-handled software hiccups left me mostly happy
I felt pretty good about using WFHI’s software, even though there were a few bumps here and there. The moment I encountered some glitches during initial setup, I was worried it might be a bigger hassle. But the way they managed those issues made me feel quite reassured. Their support was always ready to listen, and they kept me posted through calls and updates, which helped a lot. The automatic updates sometimes caused minor delays, and I did wish that the dialer’s response time was smoother, but nothing too disruptive. Training was thorough, although I found some bits slightly fast-paced, which meant I had to revisit the materials once or twice. The database feature integrated well into my workflow, and the sign-up plus payment process was clear and straightforward throughout. My only reservation is that the occasional lag in dialer software could sometimes slow down my calling sessions, but considering the overall care and continuous improvements, I mostly felt satisfied with what I got.