Way too much waiting and repeating for my time
I felt like I spent an awful lot of time back and forth just trying to get basic info about your packages and how to actually complete sign up. Every time I reached out for clarification, it seemed they repeated the same steps or info instead of pushing forward with actual progress. It became frustrating because I was eager to start and didn't expect so much waiting between responses. The onboarding process dragged on longer than necessary due to this repetitive nature. On the positive side, the invoicing system once active worked fine and looked straightforward, though it took too long just to get to that stage. I also tried the telephonic support but waited on hold more than I’d like, which wasn’t great when I wanted quick answers. It felt like you could improve the flow by cutting down on back and forth and getting direct to the point earlier. Overall, the time invested in just figuring out basic access and sign up was longer than expected and unnecessarily tedious. It left me wondering if the efficiency during pre-purchase will match the product itself once I start using it.